FAQs

What does Lumayard sell?

Home and garden décor with a focus on light: indoor lighting, outdoor and garden lighting, wall and shelf décor, planters and garden accents, patio and balcony living pieces, and tabletop accents. Everything is chosen to work together across the inside of a home and the yard.

How much does shipping cost?

Shipping is free on every order delivered within the United States. There is no minimum order value and no additional handling charge. Prices already include any applicable taxes, so you will not be asked to pay anything when your parcel arrives.

How long will my order take to arrive?

Orders are processed within 1–3 business days (Monday to Friday) and then take 6–12 business days in transit. In total, most orders arrive within 7–15 business days of purchase. Orders placed after 2:00 PM Eastern Time, on weekends, or on public holidays begin processing the next business day. During peak periods in late November and December, processing can take up to 2 additional business days. Full details are in our Shipping Policy.

Do you ship internationally?

Not at the moment. We currently ship only to addresses within the United States, including Alaska and Hawaii. We do not ship to PO boxes, APO/FPO addresses or US territories.

How do I track my order?

When your order ships you will receive an email with a tracking number. Enter it on our Track Your Order page, or follow the link in the email. Tracking can take up to 48 hours to show its first scan after the shipping confirmation is sent.

What if my order hasn't arrived?

First check the tracking page for the latest scan. If your parcel has not arrived within 5 business days after the end of the estimated delivery window (that is, 20 business days after your order date), email support@lumayard.com with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full at no cost to you.

Can I change or cancel my order?

Yes, if you contact us within 12 hours of placing the order and it has not yet been dispatched. Email support@lumayard.com with your order number and the change you need. Once an order has shipped it can no longer be changed or cancelled, but you can return it under our 30-day return policy.

What is your return policy?

You can return any item within 30 days of delivery as long as it is unused, undamaged and in its original packaging with all parts included. There is no restocking fee. Contact us first to receive a return authorisation number and instructions. Return shipping is paid by the customer, unless the item arrived damaged, defective or different from what you ordered — in that case we cover it.

When will I receive my refund?

We issue refunds to your original payment method within 5 business days of receiving and inspecting the return. Depending on your bank or card issuer, it can take a further 5–10 business days for the amount to appear in your account.

Do you offer exchanges?

Yes. Contact us before sending anything back and we will confirm whether the item you want is available. If it is, we will arrange the exchange; if not, we will process a return and refund so you can place a new order.

Which payment methods do you accept?

We accept PayPal. You can pay with your PayPal balance, or with a debit or credit card through PayPal without creating a PayPal account. All prices are in US dollars (USD) and you are charged when the order is placed. Our checkout is encrypted and we never store your full card details. See our Payment Policy for more.

How do you protect my personal data?

We collect only what is needed to process your order and support you, we never sell or rent personal data, and you can ask us at any time to access, correct or delete the data we hold about you. Our Privacy Policy and Cookie Policy explain exactly what we collect and why.

How do I contact support?

Email support@lumayard.com, call +1 (573) 464-3786, or use the form on our Contact page. We are available Monday to Friday, 9:00 AM – 5:00 PM Eastern Time, and reply within 24 hours on business days.