Shipping policy

Last updated: September 26, 2026

This Shipping Policy explains how orders placed on Lumayard.com are processed, shipped and delivered. We want you to know exactly what to expect from the moment you place an order to the moment it arrives, so the timeframes below are the ones we actually work to.

1. Where we ship

Lumayard currently ships to addresses within the United States only, including Alaska and Hawaii. We do not ship to PO boxes, APO/FPO addresses or US territories, and we do not offer international shipping at this time.

2. Shipping costs and taxes

Shipping is free on every order delivered within the United States. There is no minimum order value and no additional handling fee. All prices shown on Lumayard.com are in US dollars (USD) and include any applicable taxes, so you will not be asked to pay anything on delivery.

3. Order cut-off time and processing time

Our order cut-off time is 2:00 PM Eastern Time (ET), Monday to Friday. Orders placed before the cut-off begin processing the same business day; orders placed after 2:00 PM ET, on a Saturday or Sunday, or on a US public holiday begin processing on the next business day.

Every order is checked, packed and dispatched within 1 to 3 business days (Monday to Friday, excluding public holidays). During peak periods such as late November and December, processing may take up to 2 additional business days; if that happens, we will tell you by email.

4. Transit time

Once your order has been dispatched, estimated transit time to a US address is 6 to 12 business days (Monday to Friday). These are estimates: transit can occasionally take longer because of carrier delays, weather, customs clearance or other events outside our control.

5. Total delivery time

Adding processing and transit together, the total estimated time from purchase to delivery is 7 to 15 business days (Monday to Friday).

6. Carriers

We use trusted international and US carriers including DHL, UPS and USPS. The carrier for each order is chosen by destination and speed. All orders are sent with tracking.

7. Order tracking

When your order is placed you will receive an order confirmation email. When it is dispatched you will receive a shipping confirmation email containing your tracking number and a link to our Track Your Order page. Please allow up to 48 hours after the shipping confirmation for the first tracking scan to appear. You can check the status of your parcel at any time on the Track Your Order page.

8. Changes and cancellations

If you need to change your shipping address or cancel your order, email support@lumayard.com with your order number within 12 hours of placing the order. We will make the change if the order has not yet been dispatched. Once an order has shipped it cannot be changed or cancelled, but it can be returned under our Return and Refund Policy.

9. Delayed, lost or damaged parcels

Delayed parcels: if your tracking has not updated for 7 business days, contact us and we will check with the carrier.

Lost parcels: if your order has not arrived within 5 business days after the end of the estimated delivery window — that is, 20 business days after your order date — email support@lumayard.com with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or refund you in full at no cost to you.

Damaged parcels: if your order arrives damaged, contact us within 48 hours of delivery with your order number and clear photos of the damage to both the product and its packaging. We will assess the damage and arrange a replacement or a full refund. Without photos we may not be able to file a claim with the carrier, so please keep the packaging until your case is resolved.

Multiple parcels: larger orders may be shipped in more than one parcel. If part of your order is missing, please allow up to 3 additional business days for the remaining parcel(s) to arrive before contacting us.

10. Shipping address accuracy

You are responsible for entering a complete and accurate shipping address at checkout. Lumayard is not responsible for parcels delivered to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; a re-shipping fee may apply.

11. Contact us

If you have any questions about this Shipping Policy or about the status of your order, please contact us:

Company Name: Lumayard

Website Name: Lumayard.com

Company Address: 3906 Pretty View Lane, Oakland, California 94612, United States

Company Number: 48273916502

Email: support@lumayard.com

Phone Number: +1 (573) 464-3786

Estimated Response Time: Within 24 hours (Monday to Friday)

Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday and Sunday: Closed